If you experience the Netflix error code UI-113 on your streaming device, it means the Netflix app on your streaming device is unable to reach Netflix. You’ll normally see a message along with the error code stating, “Couldn’t connect to Netflix. Please try again or restart your home network and streaming device“.
This issue mainly occurs due to two reasons, the internet connection issue in your home network or the Netflix app itself.
How to troubleshoot Netflix code UI-113
The below-mentioned steps will guide you to troubleshoot this issue in various ways, whether it’s with your internet connection, streaming device, or the Netflix app.
Check if Netflix is out of service
Before moving on to the other troubleshooting procedures, checking if Netflix is down itself or not is a great way to start the troubleshoot. Try streaming Netflix on any other compatible streaming device like your phone or computer.
If you still face the problem on your other devices, it might be the case that Netflix is down and might take a while to get up and running. You can also use online tools like Down for Everyone or Just Me to identify whether is site is down or not.
Restarting your streaming device
Restarting electronic devices fixes a lot of problems, same goes with your streaming device. Turn off your streaming device completely and then turn it back on and try streaming Netflix. This can fix various connectivity issues, and also lets your device and the app have a fresh start.
Log out of Netflix
If restarting your streaming device doesn’t fix the error code UI-113, try signing out of Netflix on your device. This might erase any corrupted data or cache files next time you log back in.
Note: Steps to signing out of Netflix varies upon your streaming device.
Reinstall the Netflix app
If signing out of your Netflix account doesn’t work, reinstall the app might solve the issue. Delete the app from your streaming device and reinstall it. You can also try reseting your Netflix data by going into settings (if available).
Restart your home network
As the Netflix error code UI-113 can occur due to corrupted app data or connectivity issues, it might be due to the connectivity problem if you’ve already tried the above mentioned steps. The best way to fix any network connectivity issues is by completely restarting your network equipments (router and modem).
Once you’ve restarted your home network, check whether your Internet speed is enough and whether you have a strong connection to the network (if wireless) for streaming and then try streaming on Netflix.
Connect your streaming device directly to your modem
If you’ve tried all the above metioned steps and still not able to fix the error code UI-113, then try connecting your streaming device directly to your modem. If this method works, your router is the culprit for this issue.
- Switch off your streaming device.
- Unplug your router from the modem.
- Plug your streaming device to the modem.
- Turn on your device and try streaming on Netflix.
Still didn’t work?
If any of the troubleshooting steps metioned in this article didn’t fix the error code UI-113, you may contact your Internet Service Provider, device manufacturer, or Netflix for support.